Who we are

Our website address is: http://nepacabinetry.com.

Our physical Address is 318 Wyoming Ave, Wyoming, PA 18644

RETURN,DAMAGES AND SHIPPING

RETURN POLICY
NOTE: Assembled cabinets cannot be returned.
NEPACABINETRY.com accepts returns for up to 14 days after delivery date. Ensure you closely inspect your products before accepting delivery and note any damage incurred, simply write ” Refused due to damage “on the delivery receipt before the driver leaves. We guarantee our items to be free from any defects in material or workmanship. The seller is not responsible when the item has been tampered with, misused, improperly installed, altered, or damaged through abuse or accident. NEPACABINETRY.com can only accept returns in good condition (original packaging). Returns can only be accepted in the condition in which they were delivered (RTA). RTA cabinets that are assembled can NOT be returned. All returns are subject to inspection and a 25% restocking fee, and credit will be applied to the customer account. Credit cannot be given for products returned to NEPACABINETRY.com without the proper paperwork.
To request a return, please fill out the replacement/return form and fax to 570-392-9883, or send via email to salessupport@nepacabinetry.com.
***NOTE***
All returns must be received within eight weeks of purchase in order for a refund to be issued.
Refund Policy
You will be given a full refund once your cancellation order is made within 24 hours. Any cancellation request must be made via phone 570-392-9883 or email salessupport@nepacabinetry.com within 24 hours of receipt of your order confirmation. There are no cancellations allowed after 24 hours.

Replacement of Damaged items
To request a replacement, please fill out the Return/Replacement form and email to salessupport@nepacabinetry.com.
nepacabinetry.com may request pictures of the damaged parts, prior to shipment of replacements parts.
Replacements generally take 3-7 days for processing and shipping.

Return of unwanted Items
No returns will be accepted without prior authorization. Customers are responsible for all shipping costs and damages during return shipping. A 25% restock fee will be charged on returns. Once an item has been received, inspected and found in good condition, a check will be sent to the customer, less the above costs, at the provided shipping address. To get pre-authorization for returning items you must contact customer service by phone (570-392-9883) or email (salessupport@nepacabinetry.com)

Defects Policy
All claims for defective merchandise must be received within 7 days of delivery. If you receive a defective product contact customer service by phone (570-392-9883) to begin the replacement process. In most cases you will be asked to take photos of the defect and prepare a Return/Replacement form report to speed the inspection process. Customer must hold items until nepacabinetry.com has arranged for return or authorized disposal of the pieces. Pickup will be arranged by nepacabinetry.com for any returns. They must be in their original packaging. Properly documented and reported replacement items will be shipped as soon as documentation is received and processed or as soon as the pieces become available if replacements are out of stock.

Damaged Items

While rare, sometimes items get damaged in shipping. Upon receipt, any obvious damage must be reported to the driver and marked on the bill of lading. Customers should open and inspect all cabinets immediately upon receipt.

Missing Items

When you receive your order it is important to verify all items are there. Any missing items must be reported to the driver and marked on the bill of lading and a copy sent to salessupport@nepacabinetry.com Also, you must call the office at 570-392-9883 to notify us of the shortage.

 

SHIPPING

Orders are usually shipped via commercial freight carrier; however, sometimes UPS Ground is used. This is solely at the discretion of the warehouse, and special shipping cannot be requested. We provide curb side delivery only. Please note that drivers will not be responsible for disposing and removing of packing materials.

If your order is shipped via freight carrier, they will usually call prior to delivery, although this is not guaranteed. If the carrier attempts delivery without notice, and no one is available to sign for the delivery, they will contact you via telephone to make arrangements. You must agree on a delivery date within 3 days of the initial contact by the carrier. It is the responsibility of the customer to be available to accept the freight during the carrier’s delivery times; the carrier does not work around the consignee’s schedule.

If your order is shipped via UPS, there is no call or pre-delivery arrangements. UPS will attempt delivery 3 times; each time they will leave a slip. If you know you will not be available during their hours, you can contact them and arrange to pick up the order at their terminal. They may choose to leave the package without a signature (usually on the porch); this is at their discretion.

Assembled cabinets incur an additional fee for freight due to size.

specific cabinets require a special rate quote when assembled.

Please note that an additional freight charge will be assessed for orders coming from multiple warehouses.

Missing Items

Any shortages must be marked on the bill of lading and the driver must be notified.

When you receive your order it is important to verify all items are there. Regardless of shipping method, you must check your order for completeness at the time of delivery. Any missing items must be reported to the driver and marked on the bill of lading and a copy sent to salessupport@nepacabinetry.com. Also, you must call the office at 570-392-9883 to notify us immediately of the shortage.

$225 RTA shipping is available for orders shipped within 75 miles of manufacturer distribution centers. Further charges may apply to orders outside these areas.

URGENT MESSAGE – PLEASE READ BELOW:

THIS IS NOT AN “IN HOME” DELIVERY
THIS IS A TAILGATE/CURBSIDE DELIVERY.  AT THE TIME OF YOUR SCHEDULED DELIVERY, YOU MUST HAVE TWO ABLE BODIED PEOPLE TO LIFT CABINETS OFF THE BACK OF A DOCK HEIGHT TRUCK ( 48” OFF THE GROUND). THE DRIVER WILL ONLY BRING THE CABINETS TO THE BACK OF THE TRUCK. YOU THEN TAKE THEM INSIDE AFTER FOLLOWING THE INSPECTION PROCEDURE LISTED BELOW.

URGENT MESSAGE – PLEASE CONTINUE TO READ BELOW:
When you receive your order it is important to verify all items are there. Regardless of shipping method, you must check your order for completeness at the time of delivery. You must also inspect for any damage to the outside packaging. The best way to do this is to break down the skid and inspect all sides of each box for potential shipping damage. (IF THE DAMAGED AND/OR MISSING ITEMS ARE NOT NOTED ON THE BILL OF LADING AT THE TIME OF DELIVERY, THE CLAIM WILL BE DENIED. THERE ARE NO EXCEPTIONS.) Any missing and/or damaged items must be reported to the driver and marked on the bill of lading. You must then go to our website and use our claim form. If for some reason the claim form is not working, follow  the same instructions required in the claim form and email the detailed list and pictures to salessupport@nepacabinetry.com

When making a claim please make sure to include detailed pictures of the damages, the bill of lading with damages and/or missing items noted. Also, please call the office at 570-392-9883 to notify us immediately of the shortage and/or damage(s) that have occurred during shipment. Phone notification does not eliminate your responsibility to note exceptions on the bill of lading for any damaged and/or missing items.

Within (5) DAYS receiving the shipment you must begin to assemble RTA cabinets and open Assembled cabinets and report any concealed damage and/or warranty issues. Please use the claim form on our website for concealed damage and warranty issue.

PLEASE  BE ADVISED THAT ANY CLAIM THAT IS DENIED WILL RESULT IN YOU HAVING TO PAY FOR ANY CABINET OR PART AND ANY SHIPPING COST.

This process has been set into place to ensure you will get the replacement part(s) needed.

This policy is subject to change without notice.

ATTN: WARRANTY MAY VARY WITH CABINETRY LINE PURCHASED AND WILL BE STATED ON ITEMS PURCHASE PAGE.

NEPA CABINETRY & DESIGN WARRANTY

Limited Warranty
NEPACABINETRY.com, (warrantor) warrants to the original consumer purchaser only that all products manufactured or supplied by warrantor will be free from defects in material and workmanship under normal use and service for one (1) year from the date of purchase. (Proof of Purchase required).
This warranty does not cover damage resulting from normal wear, accident, misuse, dirt, water, tampering, un-reasonable use, improper installation, servicing performed or attempted by unauthorized service agencies or units that have been modified or used for commercial purposes.
If the product exhibits such a defect, please contact NEPACABINETRY.com via email with a description of the defect. NEPACABINETRY.com will, at their option, provide repair or replacement parts or replace with a functionally equivalent product. Such repair or replacement parts or products shall be at warrantor’s expense, but consumer shall bear all other expenses, including but not limited to, cost of removal, transportation, re-installation, communication and any special service requested by you such as overtime labor, etc. Repaired or replaced items carry only the unexpired portion of the original warranty.
Except to the extent provided by applicable law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the shorter of the period provided by law or the period of this warranty, and under no circumstances shall NEPACABINETRY.com be liable for incidental damages sustained in connection with the product. The express warranty above constitutes the entire warranty and is in lieu of all others expressed or implied.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
Product Liability
All products are brand new in original manufacturer package. It is the customer’s responsibility to inspect the outside packing condition or inside content upon delivery in case of any damage. We can only file insurance claim for you if stated “dent on outside box” or “cabinet damaged/scratched” etc. on the delivery receipt. Badly damaged shipment can be refused for a full refund.
In case of backorder, exchange will be made for equal value or more.
Every effort has been made to accurately and fairly describe the specification and condition of the item. We are not responsible for any insignificant errors in the listings.
Please contact us if you have any inquiries; email us at salessupport@nepacabinetry.com.
Weights and Measurements
All weights and measurements used on nepacabinetry.com are approximates. We do not guarantee the accuracy of these weights and measurements. We make our best effort to be as accurate as possible.

 

This policy is subject to change without notice.

 

 

PRIVACY POLICY

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

All information reguarding your personal address, date of birth, email, are saved to our database and saved for your future proceedings with our company.

How we protect your data

We use a seperate storage drive to transfer all information about customers information on to. This drive is not in anyway attached to online access making it not liable for any virus or cyber hack that will allow theft of your information, and is solely for the purpose of organizing and protecting user data and information,

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